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https://dbzstatic-a.akamaihd.net/.dist_28d05d0dde574b78dad37a9347aa96b13ec9e58c/ 908789

Details: Posted on: 17th April 2018

  • Education Level: Bachelors Degree
  • Work Experience: 2-5 Years
  • Commitment: Full Time

Description:

I have a solid background in IT Support from past 2.6 years and an education that will allow me to greatly contribute to the company in this role.

My degree in BE Computer Science and Engineering provided me with the strong foundation to pursue work in IT Support. I served as an IT Support Engineer in GENERAL ELETRIC for NTT DATA Information Processing services through Adecco India
The following are some additional highlights of my qualifications and experience:

o Configuration, Maintenance and Troubleshooting of various IT issues starting
from system level and extends to Network and server levels.
o Using Ticketing Tool To Follow Up With Issues, And Resolve The Issues Within Minimum Time Duration.
o Providing supports to various projects and resolving all the trouble tickets on time and within SLA.
o Manage and configure user accounts, permissions and email.
o Providing Remote support to users through windows Remotedesktop and Team viewer
applications.
o Performing proactive VA scanning, follow ups and closures.
o Attending & Resolving the Customer queries related to IT issues through
telephone.
o Maintains I.T. assets and tracking for area of responsibility
o Escalating & following up with internal teams for Unresolved Incidents/ Issues.

Sincerely,
Shabin.p.p
+971544688268

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